Effective Date: April 28, 2026 · Synergy Lux Limo DFW LLC
Synergy Lux Limo DFW LLC ("we," "us," or "our") is a family-owned and operated private chauffeur service based in Dallas–Fort Worth, Texas. We take your privacy seriously and believe you deserve to know exactly what information we collect, why we collect it, and how we use it.
This policy applies to information collected through our website (synergyluxlimodfw.com), our booking forms, our AI concierge Amirah, and any SMS or voice communications you have with us.
We don't sell your data. We don't use advertising trackers. We collect only what we need to deliver your ride and communicate with you about it.
When you request a quote, submit a booking, or communicate with us, we may collect:
We use your information only for purposes directly related to your booking and our service:
By providing your phone number on our booking forms, completing a booking conversation with Amirah (our AI concierge), or otherwise providing your phone number to us, you consent to receive SMS text messages from Synergy Lux Limo DFW LLC at the number provided.
Types of messages you may receive:
Message frequency: Message frequency varies based on your booking activity. You will typically receive 2–5 messages per booking (confirmation, payment link, and ride-day reminder).
Carrier disclaimer: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any SMS message at any time to unsubscribe immediately. You will receive one final confirmation message and no further SMS will be sent.
Reply HELP to any SMS for assistance, or contact us directly at (646) 879-1391.
Your consent to receive SMS is not a condition of any purchase. You can book a ride by calling us directly at (646) 879-1391 or emailing us without providing SMS consent.
We do not sell, rent, or trade your personal information to any third party, ever.
We share your information only with the service providers necessary to operate our business. Each provider is bound by their own privacy policies and data processing agreements:
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Secure payment processing — card data never touches our servers | stripe.com/privacy |
| Twilio | SMS delivery — your phone number is used to send and receive text messages | twilio.com/legal/privacy |
| Supabase | Secure database storage for booking records and communication history | supabase.com/privacy |
| Anthropic | AI processing for Amirah — conversation text is processed to generate responses | anthropic.com/privacy |
| ElevenLabs | Voice AI for phone interactions with Amirah | elevenlabs.io/privacy |
| Formspree | Form submission forwarding for booking and affiliate inquiry forms | formspree.io/legal/privacy-policy |
We may also disclose your information when required to do so by law, court order, or lawful request from a government authority.
When you opt in to receive SMS text messages from Synergy Lux Limo DFW LLC, the consent you provide and the mobile phone number you submit are treated as protected information. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Mobile phone numbers collected for SMS messaging are used solely for the transactional purposes you have consented to, including booking confirmations, ride status updates, and reservation reminders. You may revoke your consent at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Message and data rates may apply. Message frequency varies based on your booking activity.
Categories of personal information we may share with service providers (such as payment processors and dispatch software) for service fulfillment do not include SMS opt-in data, which is held separately and is not shared with affiliates, marketers, or other third parties.
We retain your information only as long as necessary for the purposes described in this policy or as required by law:
When data is no longer needed, it is deleted from our systems and we request deletion from our service providers where applicable.
You have the right to:
To exercise any of these rights, contact us at the information in the section below. We will respond within 30 days.
Our website uses minimal, privacy-respecting analytics to understand basic traffic patterns (pages visited, general location by country, device type). We do not use advertising trackers, retargeting pixels, or third-party behavioral tracking tools.
We do not run Google Ads, Facebook Pixel, or any other ad network on this site. No advertising profile is built from your visit.
If you prefer, you can disable cookies in your browser settings without affecting your ability to use our booking forms or communicate with us.
If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, please reach out:
Synergy Lux Limo DFW LLC
Dallas–Fort Worth Metroplex, Texas
Privacy inquiries: privacy@synergyluxlimodfw.com
General contact: wrodriguez@synergyluxlimodfw.com
Phone / SMS: (646) 879-1391
For SMS opt-out, simply reply STOP to any message — no need to contact us separately.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. For material changes — such as new types of data we collect or new ways we use it — we will make reasonable efforts to notify you, including by SMS if you have an active booking relationship with us.
Your continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Last updated: April 28, 2026 · Synergy Lux Limo DFW LLC · Dallas–Fort Worth, Texas